Turnaround

The turnaround time for your order starts when you have paid a 50% deposit and we have received all the necessary information to complete your order. This includes all artwork, fonts, shipping information, and other details. Failure to provide any of this information could result in delays in production. Our current turnaround time is two weeks plus shipping, but complex orders or extras may increase the turnaround time. Approval of mock-ups could also result in production delays. The most up-to-date turnaround time will be listed on your quote. If you have a deadline for your order, please inform us when placing your order. A rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not inform us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. Please note that any circumstances outside of Octopus Print Shop’s control (e.g., weather delays, shipping errors by the supplier) may also require more time, and are not factored into the initial turnaround time estimate.

 

Minimums

The minimum order quantity for screen printed items is 24 pieces of the same design. For embroidered hats, the minimum order quantity is 12 pieces.

 

Artwork

All files must be 300 DPI or vector format. The design should be sized to the size you would like it to print. Text must be converted to outlines. Printing can only be as good as the artwork. Octopus Print Shop will not be responsible for poor quality printing due to poor artwork. We are not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it.

 

Art Approval and Order Proofing

All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art, and accuracy of artwork by the customer. It is very important to look over every detail of the mock-up, as this is how your garments will print. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mock-up could result in production delays.

 

Out of Stock Items

Octopus Print Shop is not responsible for items that are out of stock. While we check items that we know may have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get them approved by you before using your chosen item.

 

Collar and Seam Printing

Inconsistencies may occur in registration and ink coverage when printing near or over the collar, seams, or any other edges, despite our use of the latest equipment. Any large prints may run the risk of going over the sleeve seam. These are all considered acceptable goods and will not be considered for reprints.

 

Hoodie Printing

Inconsistencies may occur in registration and ink coverage when printing over the zipper, pockets, or any other uneven surfaces, despite our use of the latest equipment. We will not be responsible for these inconsistencies.

 

Specific Measurements When Printing

There is no way to effectively and efficiently measure a distance from the job, changes become costly and time consuming for everyone involved.

 

Returns/Refunds

ALL SALES ARE FINAL. Refunds or reprints will not be given due to color variations between products and/or designs or if the customer is unhappy with the garments they have selected. In the event that the garments themselves are flawed (holes, rips, tears, etc.) we will either credit your account or replace the garments at no charge to you. We are not responsible for manufacturer defects such as inconsistencies in color, stitching, or material.

 

Payment Policy

In order for us to start your T-shirt printing, a 50% deposit of your total order must be paid. Any order changes not related to stock availability will incur a change fee of $50.00, in addition to the costs of the changes. It is imperative that you are sure of your order before placing it, as changes become costly and time-consuming once the process has begun. The remaining 50% is due upon order pickup. If the order is not paid in full, it will not be released.

Order Changes

Any changes made to your order after it has been placed will delay the completion of your order. Even if you have paid a rush fee and/or have given us a required date, the changes will take priority over the initial order. Please note that any changes made to your order that are not due to a stock issue will incur a change fee of $50.00 in addition to the additional costs to make the changes.

Cancellations & Restocking Fees

Orders can be cancelled within 24 hours of placing the order. After that period, cancellations will be subject to a 15% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, etc.) has begun on the order.

Must-Have Dates

At Octopus Print Shop, we will do our best to meet your must-have dates, but we cannot guarantee them. Rush fees may apply. The customer may be responsible for any expedited shipping charges associated with the order.

Shipping

Octopus Print Shop cannot be responsible for any shipping delays caused by the shipping company. In case of shipping issues, we will work with the shipping company to ensure the order is delivered as soon as possible.

Under-Runs & Spoilage

Due to the nature of our business, we cannot guarantee an exact count on your order. Therefore, we will not be responsible for under-runs or spoilage up to 10% per design. Please keep this in mind when ordering, and consider ordering extras. We will refund the cost of any items shorted from your order but will not process a reprint for less than 10% of your order (or 10 shirts minimum).

Garment Disclaimer

Octopus Print Shop is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We recommend ordering 5% extra of each size if an exact count is important.

Satisfaction Clause

Octopus Print Shop is committed to ensuring your satisfaction with the garments printed on or the printed artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs, but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order.

Quality Assurance

At Octopus Print Shop, we check every garment as it comes off of the press. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. Octopus Print Shop will not be responsible for errors with your order if notified after 72 hours of receiving the goods.

Claims & Reprints

At Octopus Print Shop, we strive to ensure that every order that leaves our facility is accurate. We value all of our customers, regardless of the size of their order, and we want you to know that. If there is a mistake with your order that differs from the approved mock-up, we will provide a reprint of the defective product. Please submit any claims within 72 hours of delivery by emailing info@octopusprintshop.com.

If we are responsible for any errors in your order, we will accept responsibility and reprint the shirts that were printed incorrectly. We do not offer refunds, but we will gladly reprint any production errors that exceed the spoilage rate.

For instance, if you order 100 T-shirts and have sold 15, but then discover a printing defect and return only 85 shirts to Octopus Print Shop, we will only be responsible for reprinting the remaining 85 shirts.